Terms of service

Welcome to Sofia’s Toy Shop. These Terms & Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to follow the terms outlined below.

1. Overview

Sofia’s Toy Shop is an online store that sells toys and related products within the United States.

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under supervision of a parent or guardian
  • You agree to comply with all terms, policies, and conditions stated on this website

If you do not agree, please do not use our website.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website in any way that violates laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s functionality or security
  • Provide false or misleading information

We reserve the right to restrict or terminate access if misuse is detected.

3. Product Information

We aim to keep all product information accurate and up to date.

However:

  • Product images are for reference and may vary slightly in color or appearance
  • Product specifications and descriptions may change without prior notice
  • Availability is not guaranteed and may change at any time

We do not guarantee that all product details will always be completely error-free.

4. Pricing and Payments

  • All prices are listed in USD (United States Dollar)
  • Payment must be completed at checkout before an order is processed
  • We reserve the right to update prices at any time without notice

If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

5. Order Processing and Acceptance

After placing an order:

  • You will receive an order confirmation email
  • This email does not guarantee final acceptance

We may cancel or refuse any order if:

  • Payment cannot be verified
  • There is a pricing or stock error
  • Fraudulent or suspicious activity is detected

If your order is canceled, you will receive a full refund.

6. Shipping

Shipping details, including processing times and delivery estimates, are explained in our Shipping Policy.

By placing an order, you agree to those shipping terms.

7. Returns and Refunds

All returns and refunds are handled according to our Return & Refund Policy.

We recommend reviewing that policy before making a purchase to understand:

  • Return eligibility
  • Refund timelines
  • Customer responsibilities

8. User Account and Information

When placing an order, you agree to:

  • Provide accurate and complete information
  • Keep your contact and shipping details up to date

We are not responsible for issues caused by incorrect information provided by the customer.

9. Intellectual Property

All content on this website, including:

  • Text
  • Product descriptions
  • Images
  • Logos
  • Design elements

is owned by Sofia’s Toy Shop and is protected by applicable laws.

You may not copy, reproduce, or use any content without permission.

10. Limitation of Liability

Sofia’s Toy Shop is not liable for:

  • Indirect or incidental damages resulting from use of our products
  • Delays caused by shipping carriers or external factors
  • Losses due to incorrect information provided by customers

All products are intended for general use as described. Use of products is at your own responsibility.

11. Third-Party Services

We may use third-party services for:

  • Payment processing
  • Shipping and delivery
  • Website analytics

These services operate under their own terms and policies, and we are not responsible for their actions.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

  • Changes will be posted on this page
  • The updated date will be revised

Continued use of the website means you accept any changes.

13. Governing Law

These Terms & Conditions are governed by applicable laws of the United States.

CONTACT INFORMATION:

Store Name: Sofia’s Toy Shop
Business Address: 95-11 Roosevelt Ave, Flushing, NY 11372, USA
Phone:+1 718-651-3801
Email: support@sofiatoyshop.com
Business Hours: Our customer service hours are from 9:00 AM to 6:00 PM, Monday through Friday (GMT UTC -5)
Order Cut-off Time: 6:00 PM (GMT UTC -5)