Billing Terms And Conditions

This Payment Policy explains how payments are handled at Sofia’s Toy Shop. By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We accept secure payments through the following methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • Other secure payment options available at checkout (if shown)

All payments must be completed at the time of purchase.

2. Currency

  • All prices on our website are listed in USD (United States Dollar)
  • If you are using an international card, your bank may apply currency conversion fees

3. Payment Security

We take payment security seriously.

  • All transactions are processed through secure, encrypted payment gateways
  • We do not store your full card details on our servers
  • Your payment information is handled by trusted third-party payment providers

4. Order Confirmation

After successful payment:

  • You will receive an order confirmation email
  • This confirms that your payment has been received

If you do not receive confirmation, please check your spam folder or contact us.

5. Payment Authorization

In some cases, your payment may be:

  • Temporarily authorized (pending)
  • Verified by your bank or payment provider

If payment is declined or not verified, the order will not be processed.

6. Failed or Declined Payments

If your payment is declined:

  • Double-check your payment details
  • Contact your bank or card provider

We are not responsible for declined transactions caused by your bank or payment provider.

7. Pricing Accuracy

We aim to ensure all prices are accurate.

However, in rare cases:

  • Pricing errors may occur
  • We reserve the right to cancel orders affected by incorrect pricing

If this happens, you will receive a full refund.

8. Taxes

  • Applicable taxes may be added at checkout based on your location
  • Final price will be clearly shown before completing your purchase

9. Fraud Prevention

To protect customers and our business:

  • Orders may be reviewed for security purposes
  • Additional verification may be required in some cases

We reserve the right to cancel any order suspected of fraud or unauthorized activity.

10. Refunds

Refunds are processed according to our Return & Refund Policy.

  • Approved refunds are issued to the original payment method
  • Processing time typically takes 5–10 business days

CONTACT INFORMATION:

Store Name: Sofia’s Toy Shop
Business Address: 95-11 Roosevelt Ave, Flushing, NY 11372, USA
Phone:+1 718-651-3801
Email: support@sofiatoyshop.com
Business Hours: Our customer service hours are from 9:00 AM to 6:00 PM, Monday through Friday (GMT UTC -5)
Order Cut-off Time: 6:00 PM (GMT UTC -5)