Shipping policy

We aim to keep our shipping process simple and transparent so you know exactly what to expect when placing an order.

Order Cut-Off Time

  • Order cut-off time: 6:00 PM (GMT UTC -5)
  • Orders placed after this time will be processed on the next business day

Order Processing Time

  • Processing time: 1–3 business days
  • Orders are processed Monday to Friday
  • Orders are not processed on weekends or public holidays

Once your order is processed and ready, it will be handed over to the shipping carrier.

Transit Time

  • Estimated transit time: 4–7 business days (United States)

This is the time your package takes to travel from the shipping facility to your delivery address after it has been dispatched.

Total Delivery Time

  • Total estimated delivery time: 5–10 business days
    (Processing time + transit time)

Please note that delivery times are estimates and may vary depending on location, carrier delays, or seasonal demand.

Shipping Cost

  • We offer free standard shipping within the United States
  • Any additional charges (if applicable) will be shown clearly at checkout

Tracking

  • All orders include tracking
  • Tracking details will be sent once your order has been shipped
  • Tracking updates may take 24–48 hours to appear

Shipping Partners

We work with third-party logistics providers and shipping carriers to deliver orders. The carrier used may vary depending on your location and order details.

Address Information

Please make sure your shipping address is complete and accurate.

  • We are not responsible for delivery issues caused by incorrect or incomplete addresses
  • Address changes may not be possible after order processing begins

Delays & Delivery Issues

While we aim to meet the estimated timelines, delays can happen due to:

  • Carrier issues
  • Weather conditions
  • High demand periods

If your order is delayed, you can contact our support team and we will assist you in checking the shipment status.

Service Area

We currently ship only within the United States.

CONTACT INFORMATION:

Store Name: Sofia’s Toy Shop
Business Address: 95-11 Roosevelt Ave, Flushing, NY 11372, USA
Phone:+1 718-651-3801
Email: support@sofiatoyshop.com
Business Hours: Our customer service hours are from 9:00 AM to 6:00 PM, Monday through Friday (GMT UTC -5)
Order Cut-off Time: 6:00 PM (GMT UTC -5)