FAQs

1. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery usually takes 5–10 business days after shipping, depending on your location.

2. Do you offer free shipping?

Yes, we provide free standard shipping on all orders within the United States.
There are no hidden shipping fees at checkout.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can use this to track your package. Tracking updates may take 24–48 hours to appear.

4. What payment methods do you accept?

We accept major payment methods including:

  • Credit and debit cards
  • Other secure payment options available at checkout

All payments are processed securely.

5. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it.
After that, your order may already be processed and cannot be canceled.

6. What is your return policy?

We offer a 30-day return policy.

To be eligible:

  • Items must be unused
  • Must be in original packaging
  • Proof of purchase is required

For full details, please see our Return & Refund Policy.

7. Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs.
However, if the item is defective or incorrect, we will cover the cost.

8. What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Send photos of the issue

We will arrange a replacement or refund.

9. Why did I receive my order in multiple packages?

Some orders may be shipped separately depending on product availability.
If this happens, you will receive multiple tracking numbers.

10. What if my order is delayed or not delivered?

Delays can sometimes happen due to shipping carriers.

If your order is marked as delivered but you didn’t receive it:

  • Check with neighbors or your local carrier
  • Contact us if you still need help

11. Do you ship internationally?

No, we currently ship only within the United States.

CONTACT INFORMATION:

Store Name: Sofia’s Toy Shop
Business Address: 95-11 Roosevelt Ave, Flushing, NY 11372, USA
Phone:+1 718-651-3801
Email: support@sofiatoyshop.com
Business Hours: Our customer service hours are from 9:00 AM to 6:00 PM, Monday through Friday (GMT UTC -5)
Order Cut-off Time: 6:00 PM (GMT UTC -5)