Privacy policy

At Sofia’s Toy Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.

Information We Collect

When you visit our website, we may collect certain information automatically, including:

  • Your IP address
  • Browser type and device information
  • Pages you visit and time spent on the site

When you place an order, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely)
  • Email address and phone number

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security

Sharing Your Information

We only share your information when necessary, such as:

  • With payment processors to complete transactions
  • With shipping partners to deliver your order
  • With service providers that help operate our store

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve performance

You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable steps to protect your personal information. Your payment details are processed through secure systems and are not stored directly on our servers.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Opt out of certain data uses

To make a request, contact us using the details below.

Children’s Privacy

Our store is intended for general audiences. We do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

CONTACT INFORMATION:

Store Name: Sofia’s Toy Shop
Business Address: 95-11 Roosevelt Ave, Flushing, NY 11372, USA
Phone:+1 718-651-3801
Email: support@sofiatoyshop.com
Business Hours: Our customer service hours are from 9:00 AM to 6:00 PM, Monday through Friday (GMT UTC -5)
Order Cut-off Time: 6:00 PM (GMT UTC -5)